Frequently Asked Questions
What are the rotation period dates?
Rotation No. |
OMS III Dates |
OMS IV Dates |
(1) July |
7/23 – 8/2 |
7/8 – 8/2 |
(2) August |
8/5 – 8/30 |
(3) September |
9/2 – 9/27 |
(4) October |
9/30 – 10/25 |
(5) November |
10/28 – 11/22 |
(6) December |
11/25 – 12/20 |
12/2 – 12/27 |
(7) January |
1/6 – 1/31 |
(8) February |
2/3 – 2/28 |
(9) March |
3/2 – 3/27 |
(10) April |
3/30 – 4/24 |
(11) May |
4/27 – 5/22 |
N/A |
(12a) CRCM |
5/25 – 5/29 |
N/A |
(12b) COMSAE |
6/1 – 6/5 |
N/A |
PDC |
N/A |
7/1 – 7/5 11/25 – 11/29 12/30 – 1/3 4/27 – 4/30 |
What is CREDO and why do I have to use it?
The Clinical Rotation Evaluation and Documentation Organizer (CREDO) is a Web-based system developed to teach VCOM students about billing codes and EMR systems. There are few medical schools that integrate EMRs/EHRs into their curriculum. As of this year, the procedure logs are no longer located on the VCOM portal, but can be found through CREDO, which is another reason to use and interact with CREDO.
Is there an app in the iOS App and Google Play Stores?
As of right now, no, there is not a stand-alone app, though it can be accessed via the browser of your device and will adjust to the smaller screen accordingly. If you are having trouble with network connectivity, you can write down the patients you see (adhering to HIPAA guidelines) and then when you have a secure connection, you can enter all your patients.
I forgot my password. What do I do?
Hit “Forgot Password” on the login screen – this allows you to reset your forgotten password. Make sure to check your Junk, Spam and/or Clutter folders as the email gets sent to those folders frequently.
I need help.
Help is always available. You can select from the upper right menu on the login screen to see a Quick Start Guide PowerPoint presentation, a User Guide video, an Instructions pop up and this FAQ PDF. If you can’t find your answers through there, you can fill out a Support Request and one of our Development Team members will contact you within 24 hours or contact Araba Wubah, our CREDO Support Liaison, directly at (540)-449-5503.
My location isn’t listed. How can I add it?
You can add your location by clicking the ‘Can’t find it?’ next to Current Site under Account Settings. Type in the address of your preceptor’s location and press ‘Save.’
Should I log a patient if other students log them?
Yes, this is a record of what YOU did and/or saw, and it is not a patient record, so you and other students may have seen the same patient, but you should log what you individually did and/or saw.
Do I still need to log if my preceptor is just making me sit and watch?
Yes, you still need to log even if you are just observing. As stated before, this is a record of what you have seen or done. Even if you are not seeing many patients, you should still record the few that you see.
What is ICD-10? What does the CM/PCS at the end mean?
ICD-10 stands for the 10 th revision of the International Statistical Classification of Diseases and Related Health Problems. It is a diagnostic and procedure coding system endorsed by the World Health Organization (WHO) in 1990. Internationally, the codes are used to study health conditions and assess health management and clinical processes. Although the term ICD-10 is commonly used alone, there are two parts to the system: ICD-10-CM (Clinical Modification) roughly ~68,000 codes used for diagnoses and ICD-10-PCS (Procedure Coding System), an additional ~87,000 codes for procedures in the US specifically.
Where can I find a complete list of ICD 10 CM/PCS codes?
You can find a complete list of ICD-10-CM/-PCS codes at ICD10Data.com.
How can I better my keyword search results?
You can use Boolean operators (the coding language behind CREDO’s search system) to tweak your keyword results:
- Leading Plus (+): This word must appear in a code description or synonyms to appear in the results
- Leading Minus (-): This word must not appear anywhere in the description and synonyms for it to appear in the results
- Leading Greater Than (>): Rows don't need to contain this word but rows that do will appear higher up
- Leading Less Than (<): Rows can contain this word but rows that do will appear lower down
- All of these are prepended with no space before the word, i.e. You could enter: myocardial -stemi +ventricle
Why can’t I find a general wellness check under procedures?
The WHO categorizes a general wellness check, amongst certain other procedures, as diagnoses. Here is a brief list of common procedures that can be found under the ‘Diagnosis’ tab.
- General Examinations:
- Adult Examination: Z00.0
- Newborn Examination: Z00.11x
- Child Examination: Z00.12
- Other Examinations:
- Pap Smear: Z01.419 (without abnormal findings)
- Abnormal Urinalysis (Diagnostic): R82.90
- Normal Urinalysis (Procedural): 0T9D7ZX
- Mammogram: BH4BZZZ (procedure); Z12.31 (diagnosis; for malignant neoplasm)
- Plastic Surgery:
- Encounter for cosmetic surgery: Z41.1
- Drugs used in procedures can be entered in ‘Prescribe’
What is WHO-ATC? Why can’t I find the drug I’m looking for?
The Anatomical Therapeutic Chemical Classification (ATC) system is how the WHO organizes drugs, based on the organ or system on which they act. The drugs are listed by their chemical names, rather than their trade names. However, we have added synonyms, so you may be able to find the appropriate drug quickly. If you have a trade name that is not listed, please send an email to the CREDO Development Team or fill out a support request and we will add it for you.
How do I see the entries I’ve made? How do I delete an entry?
Begin by going into your Dashboard; under User, you’ll see My Entries. There are additional links scattered throughout the logging interface. ‘My Entries’ will show you all of your entries; if you’d like to edit or delete an entry, you can click on an entry row. Make sure to click ‘Save’ if you make any changes.
Why isn’t my log autocompleting?
Please make sure that you’ve selected the correct rotation under the third-year options in your account settings. Once you’ve done that, all the entries you make in Patient Entries will autocomplete into your Rotation and OMM Logs. When you write a patient’s history in the demographic portion, this autocompletes the ‘Patients with History Note’. When you write physical or lab notes in the diagnosis portion, this autocompletes ‘Diagnoses with Physical/Lab Note’. If you are still having issues with it autocompleting, please fill out a support request and someone will get in contact with you shortly.
How do I print out my Rotation and OMM Logs?
While on the Procedure or OMM Log page, click on the triple horizontal bar icon in the upper left of the page to hide the menu. The logs should then occupy the entire page. You can now print the page as you would any page, Ctrl-P or ⌘-P. You can now either show/discuss the pages on your computer, or printed out with your preceptor.
Do I still need to fill out paper logs or anything on the portal?
No, you no longer need to fill out paper logs or documents on the portal. Only preceptors are
to use the portal for evaluations.
Are all boxes in the Rotation/OMM log required to be satisfied in some way?
No, as you will not see all types of patients in any given rotation. The objectives you’ve seen
are used by the preceptor to review what you’ve done.
What about the clinical skills that will not autofill; do I have to manually enter something
to satisfy that requirement?
Yes, you can manually enter those skills that do not have an i with a circle around it.
How do I optimize my rotation experience to fulfill the maximum number of objects in my
logs?
It is recognized that each rotation is unique and varies according to the patients that present. As the Rotation Logs and their objectives should be a guide for you to get the most out of your rotation, they are a real-time guide which can help you be pro-active in working with the staff to be appropriately involved such that those objectives can be fulfilled.
What are the facts shown and how does that feature work?
When you log a code the system has curriculum details for, a fact will appear at the bottom of your screen. It will appear for only five seconds, unless you place your cursor over it, at which point it will display indefinitely until moved. Currently, facts are not shown on mobile devices or those with small screens. By default, you’ll be shown facts as often as one is found that you’ve not seen in the past two weeks. You can change this behavior, showing them always or never, under Account.
My location isn’t listed. How can I add it?
You can add your location by clicking ‘Can’t find it?’ next to Current Site under Account (upper-left menu). Type in the name of your preceptor’s location and press ‘Save.’
Are all boxes in the Rotation/OMM Log required to be satisfied in some way?
No, as you will not see all types of patients in any given rotation. The objectives you’ve seen are used by the preceptor to review what you’ve done.
What about the clinical skills that will not autofill; do I have to manually enter something to satisfy that requirement?
Yes, you can manually enter those skills that do not have an icon.
Do I still need to fill out paper logs or anything on the portal?
No, you no longer need to fill out paper logs or documents on the portal. Only preceptors are to use the portal for evaluations.